Support
The fastest help comes from the product's own support address.
Help with a product
| Product | |
|---|---|
| Handitrax | support@handitrax.com |
| GlassRef | support@glassref.com |
| Bandayd | support@bandayd.com |
| Signature Sync | support@signature-sync.com |
Not sure which product it is about, or it is about billing? Email support@phmsoftware.com.
What a charge looks like
Subscriptions are billed by PHM Software through Stripe. On your card or bank statement a charge shows as PHM SOFTWARE, the product and plan, or both, for example:
| Product | On your statement |
|---|---|
| Handitrax | HANDITRAX LITE · HANDITRAX FULL · HANDITRAX PRO |
| GlassRef | GLASSREF BASIC · GLASSREF PRO |
| Bandayd | BANDAYD PERSONAL · BANDAYD BAND · BANDAYD PRO |
| Signature Sync | SIGSYNC PERSONAL · SIGSYNC PRO · SIGSYNC COMPANY |
Every payment also sends an emailed receipt from PHM Software to the address on the account.
Change plan, update your card, or cancel
Sign in to the product as an account owner or admin and open its billing or plan page. From there you can change plan, update the card, download invoices or cancel. If you cannot sign in, email support@phmsoftware.com from the address on the account and we will do it for you.
Cancellations and refunds
- You can cancel at any time. Your plan stays active until the end of the period you have paid for, then stops renewing.
- Free trials are not charged if you cancel before the trial ends.
- We do not refund partial periods, except where the law requires it.
- If you were charged by mistake (a duplicate charge, a charge after you cancelled, or a charge you do not recognise), email us within 60 days and we will refund it.
Subscriptions bought inside an iPhone or iPad app are billed by Apple. Manage or cancel those in your Apple account settings; refunds for them are handled by Apple.